Terms and Conditions
1. Booking and Payment
1.1 Reservation
All bookings must be confirmed in writing or through the official online booking platform. A 30% deposit is required to secure the reservation.
1.2 Payment Methods
Payments may be made via standard bank transfer (bank charges may vary) or through the Pesapal online payment link: https://payments.pesapal.com/trekkingtanzania. Credit or debit card payments via Pesapal may incur a small transaction fee.
1.3 Final Payment
The remaining balance may be paid upon arrival in USD cash ($100 and $50 notes issued from 2009 onwards, in good condition) or by card.
2. Cancellations and Credit Policy
In the event of cancellation, a credit note for the full amount paid will be issued, valid for two (2) years from the date of issue. This credit may be used to reschedule the safari at a later date.
Cancellation terms may vary depending on the lodges or camps booked, as each property has its own policies.
While the credit value remains unchanged, the total safari cost at the time of rebooking may differ due to updated park fees, accommodation rates, or government taxes.
Refund Policy After Safari Commencement
Once a safari has started, no refunds will be issued under any circumstances. This includes illness, emergencies, or voluntary early termination of the safari. No refunds will be provided for unused accommodations, activities, services, or park fees.
3. Amendments to Booking
3.1 Changes by the Client
Any requested changes must be submitted in writing. Amendments are subject to availability and may result in additional costs.
3.2 Changes by the Service Provider
Minor adjustments to itineraries or accommodations may be made when necessary. Significant changes will be communicated promptly, and clients will have the option to accept the revised arrangements or select an alternative safari, subject to availability.
4. Travel Insurance
All clients must have comprehensive travel insurance covering medical emergencies, trip cancellations, evacuation, and personal belongings.
5. Health and Safety
5.1 Health Requirements
Clients must ensure they are physically fit for travel and safari activities. Any pre-existing medical conditions must be disclosed at the time of booking.
5.2 Safety Compliance
Strict safety standards are maintained at all times. Clients must follow the instructions and guidance of professional guides throughout the safari.
6. Visas and Travel Documentation
Clients are responsible for obtaining valid passports, visas, and any other required travel documents for entry into Tanzania. Assistance may be provided, but no responsibility is accepted for visa denials or documentation issues.
7. Liability
7.1 Participation at Own Risk
Participation in safari activities is undertaken at the client’s own risk. No liability is accepted for injury, loss, delay, or damage beyond reasonable control.
7.2 Personal Belongings
No responsibility is accepted for loss or damage to personal items. Clients are advised to ensure adequate insurance coverage.
8. Force Majeure
No liability shall be accepted for failure or delay in fulfilling obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, acts of terrorism, war, civil unrest, pandemics, or government restrictions.
9. Complaints Procedure
9.1 During the Safari
Any concerns must be reported immediately to the guide or company representative to allow for prompt resolution.
9.2 After the Safari
If an issue remains unresolved, a formal written complaint must be submitted within 30 days of safari completion.
10. Governing Law
These Terms and Conditions are governed by the laws of Tanzania. Any disputes arising shall be settled in the courts of Tanzania.
11. Domestic Flight Bookings
All domestic flights are arranged through third-party airline operators on behalf of guests. No responsibility is accepted for airline schedule changes, delays, or cancellations. Any amendments, refunds, or claims related to flights are subject to the respective airline’s policies.
By confirming a booking, clients acknowledge and agree to these Terms and Conditions.
