Terms and Conditions

(Applicable to Safari and Mount Kilimanjaro Climbing Bookings)

1. Booking and Payment

1.1 Reservation

All bookings must be confirmed in writing or through the official online booking platform. A 30% non-refundable deposit of the total tour cost is required to secure the reservation for safari or Mount Kilimanjaro climbing.

A booking is considered confirmed only after receipt of the required deposit and written confirmation.

1.2 Payment Methods

Payments may be made via:

• Standard bank transfer (all bank charges are the responsibility of the client), or
• Pesapal secure online payment link: https://payments.pesapal.com/trekkingtanzania

Credit or debit card payments via Pesapal may incur a transaction processing fee.

1.3 Final Payment

The remaining balance may be paid:

• Upon arrival in USD cash ($100 and $50 notes issued from 2009 onwards, clean and in good condition), or
• By card (subject to applicable transaction fees).

For Mount Kilimanjaro climbs, full payment must be completed before the trek commencement date.

2. Cancellations and Credit Policy

2.1 Cancellation Before Tour Commencement

In the event of cancellation, a credit note for the full amount paid will be issued. The credit note is valid for two (2) years from the date of issue and may be used to reschedule the safari or Mount Kilimanjaro climb.

Cancellation terms may vary depending on the lodges, camps, or third-party suppliers booked, as each property has its own cancellation policies.

While the credit value remains unchanged, the total cost at the time of rebooking may differ due to:

• Updated park fees
• Accommodation rate changes
• Government tax adjustments
• Airline or third-party service changes

Any difference in price must be settled at the time of rebooking.

2.2 Refund Policy After Safari or Climb Commencement

Once a safari or Mount Kilimanjaro climb has started, no refunds will be issued under any circumstances. This includes:

• Illness
• Altitude sickness
• Emergencies
• Voluntary early termination
• Missed activities

No refunds will be provided for unused accommodations, meals, park fees, camping fees, crew costs, rescue fees, activities, or services.

3. Amendments to Booking

3.1 Changes by the Client

Any requested changes must be submitted in writing. Amendments are subject to availability and may result in additional costs.

Changes to Kilimanjaro routes, trek dates, or group size may affect park fees and operational costs.

3.2 Changes by the Service Provider

Minor adjustments to itineraries, routes, accommodations, or transportation may be made when necessary due to operational, safety, weather, or park authority requirements.

In the case of significant changes, clients will be informed promptly and may:

• Accept the revised arrangements, or
• Select an alternative option (subject to availability and possible price adjustments).

4. Travel Insurance (Mandatory)

All clients must obtain comprehensive travel insurance before travel. The policy must cover:

• Medical emergencies
• Emergency evacuation (including high-altitude helicopter evacuation for Mount Kilimanjaro)
• Trip cancellation or interruption
• Personal accident
• Loss or theft of personal belongings

Proof of insurance may be requested prior to trek or safari commencement.

Failure to obtain adequate insurance is at the client’s own risk.

5. Health and Safety

5.1 Health Requirements

Clients must ensure they are physically fit for safari and/or high-altitude trekking.

For Mount Kilimanjaro climbing:

• Climbers must understand the risks associated with high altitude (including Acute Mountain Sickness).
• Pre-existing medical conditions must be disclosed at the time of booking.
• The company reserves the right to refuse participation if a medical condition poses a safety risk.

5.2 Safety Compliance

Strict safety standards are maintained at all times. Clients must:

• Follow all instructions from professional guides and crew.
• Respect wildlife safety rules during safari.
• Comply with park regulations and climbing protocols.

Guides have the authority to make safety decisions, including descent from Mount Kilimanjaro if necessary.

6. Visas and Travel Documentation

Clients are responsible for obtaining:

• A valid passport (minimum 6 months validity)
• Tanzanian visa (if required)
• Vaccination certificates (if applicable)
• Any required transit visas

Assistance or guidance may be provided, but no responsibility is accepted for visa denials, entry refusal, or documentation issues.

7. Liability

7.1 Participation at Own Risk

Participation in safari and Mount Kilimanjaro climbing involves inherent risks, including but not limited to:

• Wildlife encounters
• Weather conditions
• Remote locations
• Altitude-related illness
• Transportation delays

Participation is undertaken at the client’s own risk.

No liability is accepted for injury, loss, delay, damage, or additional expenses beyond reasonable control.

7.2 Personal Belongings

No responsibility is accepted for loss, theft, or damage to personal items during safari, trekking, or transit.

Clients are advised to obtain adequate insurance coverage.

8. Force Majeure

No liability shall be accepted for failure or delay in fulfilling obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Extreme weather
• Acts of terrorism
• War or civil unrest
• Pandemics
• Government restrictions
• Airline disruptions
• Park authority closures

In such cases, alternative arrangements or credit notes may be offered where possible.

9. Complaints Procedure

9.1 During the Safari or Climb

Any concerns must be reported immediately to the guide or company representative to allow for prompt resolution on-site.

9.2 After the Safari or Climb

If an issue remains unresolved, a formal written complaint must be submitted within 30 days of tour completion.

Complaints submitted after this period may not be considered.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Republic of Tanzania.

Any disputes arising from these Terms shall be settled in the courts of Tanzania.

11. Domestic Flight Bookings

All domestic flights are arranged through third-party airline operators on behalf of guests.

No responsibility is accepted for:

• Airline schedule changes
• Flight delays
• Cancellations
• Lost baggage

Any amendments, refunds, or claims related to flights are subject strictly to the respective airline’s policies.

12. Acceptance of Terms

By confirming a booking and/or making payment, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions in full.